According to the YouGov DongleTracker survey, the Three network achieved top marks in more than half of the 15 categories. 4,000 mobile internet users were surveyed for the study, and placed Three as the best provider in terms of value for money, connection speed, reliability and ease of use.
Joe Parker, director of mobile broadband at Three, commented: “We’re thrilled that our customers have rated us the number one mobile broadband provider in the UK for the second time running, but also that smartphone users, including iPhone customers, are seeing the value of our strong 3G network. It’s a huge accolade and we can’t thank our customers enough.”
Mr Parker was referring to a separate survey in which Three was rated as providing the fastest and best-value network by iPhone owners. Rivals Orange did not fare well in either survey, with YouGov reporting that 60 per cent of Orange iPhone users believe they could get better network coverage with a different provider. 58 per cent of Orange iPhone users were disappointed with the network and 29 per cent thought that the network was too expensive.
Orange will be hoping its recent merger with T-Mobile, which also performed poorly in the studies, will boost customer satisfaction. T-Mobile achieved the lowest recommendation rating in the iPhone study, while Vodafone was the network favoured the most by users planning to switch.
Orange and T-Mobile’s Everything Everywhere now sees customers roaming freely between the two networks. However, the current deal does not cover 3G, so it may be some time before users see significant improvements.